23. Lo.1& Lo.2(Activity analysis; sCE)
Following are the activities that occur during patient visit to a physician's office.
Step Time spent
Patient arrives at doctor's office and checks in with receptionist. 2 min.
Patient is asked to review previously provided information for changes
there are none. 3 min.
Patient returns forms to receptionist. 1 min.
Receptionist verifies patient insurance and collects co-pay 5 min
Patient waits in waiting room. 15 min.
Nurse escorts patient to exam room and takes vital signs. 3 min.
Patient waits in exam room. 7 min
Physician examines and treats patient. 8 min.
Patient checks out with receptionist, if needed. 3 min
a.Classify each of the above activities as value-added or non-value-added
b. Determine the service cycle efficiency. (SCE) when