3.3. Data collection and sample characteristics
To gather opinions about the implemented e-Recruiting system, we undertook an empirical study in 2010, during which
we surveyed 150 HR employees at implementation stage. All 150 are power users of the new HRIS: each employee must use
the system daily to accomplish her or his work assignments. We asked these HR employees about their beliefs and attitude
regarding the usefulness and ease of use of the HRIS, as well as their degree of job satisfaction and turnover intentions.
The survey, which was online for 2 weeks, yielded 106 returned questionnaires, for a response rate of 70.6%. The survey
was supported by top- and project management, who asked all HR employees to participate in the survey and who provided
us direct access to all 150 affected employees during their training sessions and for personal interviews. The entire survey
was conducted anonymously; individual respondents cannot be identified. To decrease the probability of social desirability,
the job satisfaction and turnover intention data were not given to company managers, and this was stated explicitly in the
survey instructions.
Table 1 breaks down the demographics of our data sample.
3.4. Associated interviews
Before and after the survey, we also conducted interviews to accompany the empirical survey. These took place with different
employees of the organization during both the pre- and post-implementation phases of the information system. Interviewees
were selected to obtain a cross-sectional view of the acceptance of the new HRIS within the organization.
Interviewees work at different branches and are at different levels of the hierarchy (e.g., Recruiter, HR specialist, HR manager
responsible for both the process in general and the HRIS-related changes in particular, see Table 2). In total, we conducted 22
interviews with 17 employees (11.3% of the total number of employees affected by the changes). Each interview has been
recorded and transcribed. We use these interviews to extend our understanding of the results of the empirical survey.
The interviews were also used to pre-test the survey instrument used in the empirical study.