What We Found
For the paper, IDC interviewed eight customers from both small businesses and enterprises who are using Concur TEM software. These organizations are located around the world and range from a small business with 118 employees to one with 20,000 employees.
By using Concur as its technology partner for TEM, over three years, IDC calculates that each customer will gain an average of $2.78 million in business benefits, or $54,900 per 100 users. That’s an ROI of 482 percent, which means your new TEM solution just paid for itself four times over. Here’s where those benefits come from:
Reducing the amount time employees spend planning business travel and completing expense reports
Requiring less staff time to support business travel and manage expense reports
Enabling cost savings through enhanced visibility and improved compliance with travel and expense policies
Making audit operations more robust and efficient while minimizing the risk associated with improper expenses and lost receipts
Empowering employees to make smarter decisions and increasing employee satisfaction with options to book travel
How’d they do it? In each case, the customer migrated to a robust mobile-based reporting solutions that let them use analytics to drive savings and agility. Most of them moved from a TEM based on Excel spreadsheets and/or hard-copy reporting to a TEM with more maturity.