In the future, perhaps new technology will help us understand ourselves a little better. For instance,
we can use the new app designed by a company in Cambridge City called "ei Technologies" – ei
stands for ‘emotionally intelligent’ to help us live happily. The company is developing an app that
will be able to identify people's feelings from smartphone conversations, by analyzing the patterns
of sounds or the acoustics instead of the content of a conversation. This technology has obvious
commercial advantages in the online world. Nowadays, we interact with computer voices for
services such as booking a hotel room and banking. This technology will play an important role in
‘call centers’ business. Customers call and get advice from operators. CEO of a call center company,
Matt Dobson, said "technology like ei will help us understand customers' satisfaction". The ei
technology will examine the changes and tone in voice and help people respond differently to
improve the situation. Maybe, this technology can make us live together even happier. It’s time for
trying a new version of technology.
1. The passage is mainly about(0.5)
The purpose of the author is to (0.5)_____________ __that(1)____________________________
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