According to Lim (2006) most SMEs in Malaysia realize that ICT is critical to the productivity and performance of their companies. But, implementation and maintenance of these ICT systems is restricted due to inability to handle, owing to high staff turnover and lack of ICT project management expertise. He also stresses that many Malaysian family-based SMEs are still operating their business the conventional way. Consequently SMEs which have invested in ICT systems
fail to implement and maintain these systems successfully. Similarly, Tan (2006) argues that ICT in Malaysia is facing big challenges due to the slow adoption of technology by SMEs in Malaysia. He also suggests that SMEs must learn to adopt technology to increase their global competitiveness.