This paper studies different performance indicators affecting the productivity of a LSP committed to freight
transport, handling storage and delivery of documents, parcels and items throughout the world.
In particular we study the productivity defined by the company as the number of stops made by a driver that collects and deliveries items each day.
The LSP logistics operations run as follows. Customers place order and a van fleet leaves the local warehouse in the afternoon to pick up the customers’ items at their location and return them to the trip-originating local storage.
Here all items are loaded into a truck and addressed to a consolidation centre wherein items are sorted by destination,
re-loaded into a truck and shipped to the assigned local final warehouse. There, items are received early in the morning re-sorted and re-loaded into van to reach the end customer location.
In this model the number of stops that a driver performs appears to be crucial for the business of the company.
To describe operations, several variables have been considered.