General Policy
We offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want. For tracking purposes we are unable to perform a true exchange for returned shoes.
You have 30 days from the day your item shipped to initiate a return.
Items purchased online at www.drmartens.com can not be returned at our retail stores at this time.
We only accept returns on items purchased at www.drmartens.com.
You are responsible for return shipping costs.
ALL items must be received in their original, unworn condition and must include all original packaging.
A refund will be issued for the purchase price and if applicable, original shipping charges (see below).
Credit will only be applied to the original credit card account used for purchase.
You are responsible for return shipping costs.
If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
Most credits are applied within 5 business days of receipt of the returned item, allowing for processing and inspection time.
You will receive a confirmation email when your account has been credited.