We have received a claim under the A-to-z Guarantee program for order 701-6399464-5784243 because the item(s) did not arrive
The buyer's comments were "shipment not received and no response from the seller, hence claim filed"
Please note that you have seven (7) days to respond to this e-mail. Failure to respond with all the information below may result in a debit to your Marketplace Payments account.
Please do NOT ship the items from this order now if you have not already done so.
If a partial refund has been given we do require a response to the claim notification explaining the reason a full refund was not provided, failure to do so may result in a debit to your Amazon Payments account.
If you accept this claim or want to defend this claim, the easiest and quickest way to refund the buyer or represent yourself is to use online A-to-z Guarantee forms. By doing so, you will ensure faster resolution between the buyer and yourself. Do not reply to this email if you use the on-line forms.
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Here are instructions for issuing a refund or representing your case.