process. Labelled as competency clusters, these are broadly defined as (Hay
Group, 2001:17-18):
Vision and Leadership;
Striving for Excellence; and
Self-Efficacy.
Within each of these competency clusters several inherent characteristics or
traits are identified. It is difficult to determine whether these traits can be taught,
supported or encouraged; in this regard, the report is necessarily vague. What is
evident however is that these traits might contribute to quality assurance
processes in schools (Q), might require headteachers to undertake certain tasks
or responsibilities (T), or provide evidence that outcomes have been met (O).