RETURNS/REFUNDS
WE DO ALLOW REFUNDS. IF YOU WISH TO REFUND YOUR PRODUCT(S) YOU CAN BY CONTACTING US WITHIN 14 DAYS FROM THE PURCHASE DATE. IN ORDER TO REFUND THE PRODUCT (S) IT WILL HAVE TO BE IN THE SAME CONDITION AS WHEN SENT TO YOU. PLEASE MAKE SURE OF THE FOLLOWING:
- THE LABELS MUST BE INTACT
- MUST BE UNWORN
- SENT BACK TO BIO IN THE PROPER PACKAGING. IN EVERY DELIVERY BAG, WE HAVE GIVEN A RETURN PACKAGE AS WELL. ANY PRODUCT(S) SENT BACK TO US HAS TO BE RETURNED IN THIS PACKAGE, “RETURN PACKAGE”.
IN THAILAND:
THE FIRST STEP FOR RETURNS/REFUND IS TO CONTACT BIO EITHER VIA PHONE OR EMAIL. THE EMAIL ADDRESS IS: CONTACT@BIO.CO.TH OR CALL US AT 02-021-5557. ONCE THAT HAS BEEN DONE THE NEXT STEP IS TO SEND THE PRODUCT BACK TO US. IN EVERY DELIVERY PACKAGE THERE IS A RETURN PACKAGE INSIDE. WHEN SENDING BACK A PRODUCT, PLACE IT IN THE RETURN PACKAGE AND FILL IN THE INFORMATION. ONCE THAT HAS BEEN COMPLETED YOU CAN DROP OF THE PACKAGE AT ANY SEVEN ELEVEN (7/11) STORE CONVENIENT TO YOU. SENDING THE PRODUCT BACK TO US INCURS NO COST FROM YOU.
OUTSIDE THAILAND:
IF YOU ARE PRESIDING OUTSIDE THAILAND, PLEASE CONTACT US REGARDING YOUR RETURNS/REFUNDS AT THE FOLLOWING EMAIL ADDRESS.
EMAIL US AT: CONTACT@BIO.CO.TH
CUSTOMERS WILL BE RESPONSIBLE FOR THE POSTAL COST WHEN SENDING A RETURN PACKAGE TO BIO. THE COST FOR EACH COUNTRY IS DIFFERENT . THE AMOUNT OF DAYS IT TAKES TO REACH BIO DEPENDS ON EACH COUNTRY’S POSTAL SERVICE. WE CAN GUIDE YOU ON HOW TO EXCHANGE YOUR PRODUCT.
THE PRODUCT (S) WILL BE INSPECTED ON RETURN. ONCE THE PRODUCT PASSES QUALITY CONTROL WE WILL GIVE YOU A REFUND.
A REFUND CAN BE TAKEN IN 4 DIFFERENT WAYS:
1. TOP-UP POINTS − YOU WILL BE GIVEN POINTS DIRECTLY INTO YOUR BIO ACCOUNT
2. DISCOUNT CODE − YOU WILL BE GIVEN A VOUCHER TO USE WHEN SHOPPING ON BIO
3. CASH − A CASHIER CHEQUE − BANK TRANSFER
4. CREDIT CARD
THE TIME NEEDED TO PROCESS YOUR REFUND MAY VARY BASED ON THE PAYMENT METHOD USED: CASH: OUR BANK WILL REIMBURSE YOU WITHIN 15 BUSINESS DAYS OF THE RETURN ACCEPTANCE CONFIRMATION E-MAIL. YOU WILL RECEIVE YOUR CASH IN EITHER A CASHIER CHEQUE OR AS A BANK TRANSFER. CREDIT CARD: OUR BANK WILL REIMBURSE YOU WITHIN 15 BUSINESS DAYS OF THE RETURN ACCEPTANCE CONFIRMATION E-MAIL. THE TIME IT TAKES TO RESTORE THE CREDIT BACK TO YOUR ACCOUNT DEPENDS ON THE CREDIT CARD ISSUER.