Dear buyer,
We are so sorry for the trouble.
Sometimes a little delay will occur due to the bad weather or holiday. Just now, we have already contacted the post office, they told us that your parcel is on the way right to you. Could you please wait a little more time? Later, if you still do not get it, please feel free to contact us. By the way,as there is plenty time for the confirmation of the order receipt,can you close the dispute first?
Waiting for your reply.
Regards.