The goal of business alignment is to make sure that the information systems and
the real business processes are well aligned. People should be supported by the information system rather than work behind its back to get things done. Unfortunately,
there is often a mismatch between the information system on the one hand and the
actual processes and needs of workers and management on the other hand. There
are various reasons for this. First of all, most organization use product software, i.e.,
generic software that was not developed for a specific organization. A typical example is the SAP system which is based on so-called “best practices”, i.e., typical
processes and scenarios are implemented. Although such systems are configurable,
the particular needs of an organization may be different from what was envisioned
by the product software developer. Second, processes may change faster than the
information system, because of external influences. Finally, there may be different
stakeholders in the organization having conflicting requirements, e.g., a manager
may want to enforce a fixed working procedure whereas an experienced worker
prefers to have more flexibility to serve customers better.
The goal of business alignment is to make sure that the information systems and the real business processes are well aligned. People should be supported by the information system rather than work behind its back to get things done. Unfortunately, there is often a mismatch between the information system on the one hand and the actual processes and needs of workers and management on the other hand. There are various reasons for this. First of all, most organization use product software, i.e., generic software that was not developed for a specific organization. A typical example is the SAP system which is based on so-called “best practices”, i.e., typical processes and scenarios are implemented. Although such systems are configurable, the particular needs of an organization may be different from what was envisioned by the product software developer. Second, processes may change faster than the information system, because of external influences. Finally, there may be different stakeholders in the organization having conflicting requirements, e.g., a manager may want to enforce a fixed working procedure whereas an experienced worker prefers to have more flexibility to serve customers better.
การแปล กรุณารอสักครู่..