Case study 2: Cincinnati Veterans Administration Medical Centeri
The Cincinnati VA Medical Center (CVAMC) provides health care to eligible veterans in Ohio, southeast Indiana, and northern Kentucky. The CVAMC is an acute care, university affiliated 220-bed facility. It is a part of the Veterans Healthcare Administration of the Department of Veterans Affairs. It comprises one of five medical centers within the Veterans Integrated Services Network 10 (VISN 10). The CVAMC works to provide a variety of services as needed across the continuum of care for veteran patients, as well as trainee education and the pursuit of new knowledge through research. The mission arises from Federal mandates to support health care, education and research.
CVAMC’s vision is to “… shape our future by breaking the traditional VA mold, building on our strengths, and emerging as the health care center of choice for all Veterans. As pioneers of change we will:
1. Establish the patient at the core of all processes with the focus on continuity of care leading to optimal patient outcomes.
2. Develop a united team of competent, caring, empowered employees committed to providing service that exceeds expectations.
3. Foster unprecedented labor/management trust and cooperation.
4. Create a proactive organization that is responsive, streamlined, and personal.
5. Be recognized as an innovative, vital health care leader and educational resource in our VA system and the Greater Cincinnati community.”