Subscriber Information
Name: Barbara Phillips
Email: barbaraphi@worldnet.com
Telephone number:1234 5678 Postal address: 329 Park Avenue, Brookfield.
Customer Service Supervision/Supervisor Worldnet Communications Company
Dear Sir or Madam:
I’m writing to complain about your service. I’ve been a subscriber for six months and I’ve been having problems constantly. My Internet has been down two or three times a week, and I get cut off on my phone regularly.
During the period I’ve been using your services, I’ve filed several complaints (please look up your records).
I was kept on hold by your attendants for hours, and on two occasions they were downright rude. Despite my complaints, the problem remains unsolved.
Could you please look into this matter? I look forward to hearing from you.
Your,
Barbara Phillips
Here is an example of a customer complaint letter. How do you think that the company will or should respond?