Dear Karel Van der Linden,
It is with great concern that we received your complaint e-mail on Dec 20,2015 about bad quality of the service you experienced at our cinema in Rama9. Please accept our apologies for the problem you went through in regards to, system error, poor service and problem handling of our staffs.
We at SFX cinema Rma9 pride ourselves in keeping our customers satisfied and in this case, unfortunately, we have failed to do so. We have spoken to our employee and Cinema Manager to put new procedures in place to ensure this does not happen again in future.
We deeply value your loyalty as one of our customer and have decided to offer you compensation of 2 complimentary pass for next time you come to visit us. Therefore, please provide us your mailing address that we can send these pass to you. If you have any further question or comment then please feel free to let us know.