Just the facts:
With a little advance notice, we are happy to help meet your special needs at each step of your journey.
We'll be happy to provide assistance with:
Pre-selecting seats,
Check-in and proceeding to the boarding area,
Boarding and deplaning,
Special meals (not available on Air Canada Café flights),
Tagging mobility aids (e.g. canes, walkers and wheelchairs) as priority baggage,
Stowing and retrieving baggage and mobility aids,
Proceeding to the public arrivals area
We will also provide individual safety briefings to visually and/or hearing impaired customers and, in most cases, will accommodate certified and trained service animals aboard our flights.
Behind the facts:
Special services are one way in which we try to serve all our customers according to their needs and preferences. It's also one of the ways we differentiate ourselves from other airlines.
Our only request is that you give the Air Canada Medical Assistance Desk as much advance notice as you can (48 hours or more is required) so that we can be ready to make your flight as smooth as possible. Please also give yourself extra time when arriving at the airport and checking in to allow us to better serve you.
You can reach the Air Canada Medical Assistance Desk as follows:
Phone:
1-800-667-4732 (toll-free between Canada and the U.S.)
1-514-369-7039 (long distance charges apply)*
Hours of operation (ET):
Monday to Friday: 6am to 8pm
Saturday and Sunday: 6am to 6pm
*If you’re calling from outside Canada or the United States, contact Air Canada Reservations and ask for the Medical Assistance Desk.
You can also ask your travel agent at least 48 hours before departure to arrange the services you require.