If you have any problem to recharge, please contact our Customer Services: crisisactionsa@herogame.com, and provide the information below to let them help you solve the problem,thank you very much!
Server:
Character Player:
Game account:
The screenshot of ID (click your character photo at the top left corner of the screen and take a screenshot):
Your location:
Recharge system:
When(date, hours, minutes): How mush money you paid for it: Diamonds:
Is that first recharge?
Special sale:
Transaction ID:
The successful picture of transaction/the photo of point card:
(It have to include the time of transaction, item, price and transaction ID)
You can go to the websites below to get the information of transaction.
Google wallet
https://wallet.google.com/
MOL
http://www.mol.com/
UniPin
http://www.unipin.co.id/
If you had recharged by App store, please use the PC or notebook(not the tablet) to open the iTunes to search the trading record of this transaction.