Next slide provides: • The minimum number of customer service agents thatneed to be on duty at different times of the day to provide a satisfactory level of services • Each agent works an 8-hour shift 5 days per week • Wages differ by shift
Next slide provides:• The minimum number of customer service agents thatneed to be on duty atdifferent times of the day to provide a satisfactory level of services• Each agent works an 8-hour shift 5 days per week• Wages differ by shift