Thank you for your email.
Unfortunately I am unable investigate your query via this unsecure message service as I cannot access your accounts.
Kindly contact us on the number provided below and one of my colleagues will be happy to assist you further.
Alternatively, you can log in to your online banking and send us a secure message via your online banking.
Apologies for any inconvenience caused.
If I can be of any further assistance, please do not hesitate to contact me or alternatively you can speak to one of my colleagues by calling 08009 123123. Lines are open Monday to Saturday 7am to 11pm & Sunday 8am to 10pm.
Kind regards,
Jordan