Dear Stephanie Houston ,
"Hi, I am very sorry that item still not received. According to our experience, we do believe that package was delayed on the way, not lost. So please don't worry, you will receive it sooner. But considering your long time waiting,we prefer to send you a new one as guarantee, then please kindly repay us when both of the items are received later.(if only one is received,no need) What s your idea? Thanks:)
Best regards,