The Issue
Safety and security are the industry’s top priorities. Disruptive passengers continue to be a major issue, and unruly passenger incidents are a very real and serious threat to both safety and security. The severity of some unruly passenger incidents, along with their operational as is every airline’s approach to handling incidents on board. There is on “one-size-fits-all” approach to preventing and managing unruly passengers.The Solution
In December 2012, IATA published Guidance on Unruly Passenger Prevention and Management. This first edition provides airlines with information and tools necessary to develop stong, effective and efficient policies aimed at identifying, defusing, and managing unruly passenger behavior. The title reflects the fact that the focus needs to shift from reaction to proactive efforts designed to prevent incidents before they happen. This Guidance provides analysis and a compilation of significant risk factors and recommendations, including a comprehensive set of appendices, to assist in the prevention and management of such events. This publication is designed to help safety officers, training instructors and airline security managers:
• Evaluate Safety and/or Security Risks
• Develop a Zero Tolerance unruly Passenger policy
• Develop unruly Passenger Prevention and Management procedures
• Re-evaluate and possibly amend current operator SOPs (if applicable)
• Develop strategies to prevent unruly passenger incident and the resulting impacts