Hello player,
Thanks for writing in. This is April from Tap4fun Customer Support Team. Glad to be of help.
Sorry for all the inconvenience we brought to you. For better help you, could you please tell us more details? What the name of the item that you lost? Do you mean 24 hour hourglasses? When did you realize that you lost that one? Did you take any special activity? When and where did you get that item? Your details will help us find the right way to solve your problem. Thanks very much for your cooperation and patiences.
Your support has been much appreciated. Have a nice day! Thank you!
Best Regards,
Tap4fun
April