She can avoid the situation and say nothing.
The result: Ms. C walks away feeling frustrated and powerless. Ms. P also feels frustrated because it doesn't matter what she says, Ms. S won't revise the assignment without a huge argument.
She can be dominating (competing) and tell the charge nurse Ms. S that the assignment is unacceptable.
The result: Ms. P feels contrite. She knows that she intimidated the charge nurse but she has no time to deal with issues that the nursing staff members should be able to resolve themselves.
She can try to have Ms. C accept the assignment to oblige (accommodate) the charge nurse Ms. S.
The result: Ms. P knows that Ms. J is very difficult to work with and that Ms. C's assignment is very heavy. Ms. P tells Ms. C that she appreciates her being a team player and she'll remember her in the future.
She can compromise (share) her concerns with the charge nurse Ms. S so that she can try to find an expedient, mutually acceptable solution.
The result: Ms. C is hopeful. Ms. P is providing Ms. S with rationale for why the assignment should be modified. Ms. P will encourage both Ms. C and Ms. S reach out to Ms. J and work out a middle ground for both nurses to be happy.
She can integrate (collaborate) with both the charge nurse Ms. S and the nurse Ms. J to reach an acceptable assignment for all parties involved.
The result: Ms. P feels empowered. Initially, it was a little difficult, but working together with Ms. C, Ms. S, and Ms. J, an assignment was made that was acceptable and safe. The approach she uses to manage this conflict will influence the delivery of patient care and limit her experience of work stress.
Strategies to resolve conflict
She can avoid the situation and say nothing.
The result: Ms. C walks away feeling frustrated and powerless. Ms. P also feels frustrated because it doesn't matter what she says, Ms. S won't revise the assignment without a huge argument.
She can be dominating (competing) and tell the charge nurse Ms. S that the assignment is unacceptable.
The result: Ms. P feels contrite. She knows that she intimidated the charge nurse but she has no time to deal with issues that the nursing staff members should be able to resolve themselves.
She can try to have Ms. C accept the assignment to oblige (accommodate) the charge nurse Ms. S.
The result: Ms. P knows that Ms. J is very difficult to work with and that Ms. C's assignment is very heavy. Ms. P tells Ms. C that she appreciates her being a team player and she'll remember her in the future.
She can compromise (share) her concerns with the charge nurse Ms. S so that she can try to find an expedient, mutually acceptable solution.
The result: Ms. C is hopeful. Ms. P is providing Ms. S with rationale for why the assignment should be modified. Ms. P will encourage both Ms. C and Ms. S reach out to Ms. J and work out a middle ground for both nurses to be happy.
She can integrate (collaborate) with both the charge nurse Ms. S and the nurse Ms. J to reach an acceptable assignment for all parties involved.
The result: Ms. P feels empowered. Initially, it was a little difficult, but working together with Ms. C, Ms. S, and Ms. J, an assignment was made that was acceptable and safe. The approach she uses to manage this conflict will influence the delivery of patient care and limit her experience of work stress.
Strategies to resolve conflict
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