When an issue arises, the employer and the employees affected and businesses may bear considerable financial cost. If the issue is not resolved within a reasonable time. Talking, try and resolve it in accordance with agreed procedure that is the best way to resolve them. The agreed procedure should aim to facilitate a timely and effective resolution and should: outline a clear step-by-step process for resolving issues and not set out what the outcome would be in specified circumstances; and provide practical guidance for parties seeking to resolve health and safety issues. Keep a record of the concern and the outcome and place on the appropriate file.