As the model suggests, people are at the center of everything. It is people who devise strategies
and who design structures and operate systems and processes. It is people who develop and employ
technologies and it is people who give rise to and maintain an organization’s culture. Or, as one
noted authority on organizations wrote many years ago, “Organizations don’t do anything, people do.”
The skills or competencies people bring to their work are an important factor and so are the values and
beliefs they hold. Demographics of various kinds can also be important factors in understanding an organization.