Demands quality guarantee
Expects quality given the high quality level of lifestyle hotels
Minimum standards
Exceeding standards
No annoying surprises
Surprise-adventure-history
Experiences are sought outside the hotel
The hotel stay is an experience in itself
Recognition of the product
Recognition as a guest
To feel at home by means of the “hardware”
To feel at home by means of the “software”
Reliable unique selling propositions
Really unique selling propositions
Familiar with the brand image
Search for a specific identity