At Stage 1, 450 copies of the questionnaire were distributed and 392 were returned.
At Stage 2, the questionnaires were distributed to all those who had responded to Stage 1
and 362 copies were returned, yielding a gross response rate of 79.11%. The breakdown of
responses across the sample was as follows: large organisations (3 companies, 126 copies),
medium organisations (10 companies, 138 copies) and small organisations (13 companies,
98 copies). The research sample (362 copies) was gathered from five industries:
manufacturing (42), finance (50), IT (44), services (131) and civil departments (89).
The sample comprised a wide range of employees including junior and seni