On June 2013, the customer has been offered PRUmax income plus as premium 500,000 baht, get gold 1.50 baht. But she has age over limit to buy that product. After that, bank’s staff trying to follow up to the customer and has offered July 2013 promotional campaign (gold 1.25 baht). The customer decided to buy 5 policies (1 policy as premium 100,000 baht) for her grandchild but she has requested in the Jun’13 customer campaign which she will get gold 1.50 Baht.