I would propose to set up a weekly meeting among Marketing, Operation, ECD, CS/Freight Center on every Monday afternoon 1500 hrs.
Marketing - All parties attend (each Team Chief to give brief report of last week good/bad result)
Operation - Manager + 1-2 Representative (1 from Booking team is preferable)
ECD - Manager + 1-2 Staff
CS - Manager + 1-2 Staff
Please note and attend this meeting accordingly.