5.9.1 Role-Play
Role-playing can be a valuable training and learning experience. It helps you to:
■ See that what you have learned does not exist in a vacuum.
■ Build skills in a "safe" environment.
■ Do something out of your comfort zone and experiment in a place where you can make mistakes without repercussions.
■ Get immediate feedback on your behavior and whether or not it helped communication.
■ Integrate what you learn in training into situations you may encounter on the job.