Learning outcomes
Identify expectations of you in the supervisor or manager’s role.
Learn the key supervision skills: how you communicate, motivate and delegate.
Identify techniques to adapt your communication and management style to suit different personalities.
Master how to apply appropriate management skills to different situations when dealing with staff.
Understand how you can best coach and mentor employees to increase productivity.
Learn to give positive and constructive feedback to your team members.
Identify key skills for performance-managing your team.