The following procedures and action plans have been discussed and certain plans have been put to immediate action by departments concerned.
The implementation of the Tsunami Response Plan has been divided into 3 steps to attain maximum planning in order for all staff concerned to be educated on their full responsibility by per department.
Nomination of Management Team to be key members during crisis. Names and designation will be at the end of the response plan.
STEP 1
Have identified the main person for the coordination for the response plan who is able to speak fluent English and Thai.
The location for the Emergency Control Centre will be at the Telephone Operator Room behind reception area which is located on elevated ground.
Front of House Staff have been brief on the procedures to handle situations should a crisis occur. An intensive training is conducted on yearly basis for all personnel concerned who will play the important role during the crisis.
Front Office Staff will especially be trained more intensively to handle situations.
Have identified staff members on each shift (3 staff) to act as liaison offices to act accordingly and advise their own department staff on what to do (procedures) during the crisis.
Have identifies the Safe Zone which is hotel’s top roof for immediate evacuation plan. The top roof is situated at the highest level of the whole hotel complex.
Staff have been brief about the evacuation plan to the top roof area and will implementing further training and communications.
When a warning is received, trained identified staff (3 staff) will be deployed to hotel building to immediately help evacuate and direct all guest to proceed to the Safe Zone.