This study: (1) identifies key dimensions of shopping trip value based on consumers’ general shopping motivations and in-store shopping value dimensions based on understanding retail elements that contribute to consumers’ shopping experiences in department store and mass merchandiser contexts, thus contributing to the literature
(2) Examines the effect of in-store shopping value on shopping trip value. A conceptual model of shopping value is developed based on the findings of the study to illustrate the relationship among general shopping motivations, shopping experiences, in-store shopping value, and shopping trip value. As will be discussed, consumers perceive gaining different shopping value from shopping at the retail formats studied. Findings can help retailers, and in this case, department stores and mass merchandisers, to better determine how to deliver value to the consumer.