Ongoing training is important in this phase.
Martin (2006) recommends training to support
change because it allows the change to be
embraced more effectively. Conversely, Cork
(2005) suggests that training shows only how to
behave in a certain system and not how to change
it. However, Schifalacqua et al (2009b) found that
staff education and training was a pivotal part of
the change process. They claim that the relationship
between training and stabilising change is
not accidental.