Hotel Housekeeper
In addition to general housekeeping tasks the housekeeper duties in a hotel or similar environment will include:
clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
organize work schedule from the room status list, arrivals and departures
distribute linen, towels and room supplies using wheeled carts or by hand
restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
replace dirty linens with clean items
inspect and turn mattresses regularly
store all dirty laundry in line with company policy
monitor guest laundry bags
replace laundry bags and slips
check all appliances in rooms are in working order
realign furniture and amenities according to prescribed layout
respond to guest queries and requests
respond to calls for housekeeping problems such as spills, broken glasses
deliver any requested housekeeping items to guest rooms
remove room service items
organize and restock cart at the end of the shift
ensure confidentiality and security of guest rooms
follow all company safety and security procedures
report any maintenance issues or safety hazards
observe and report damage of hotel property
Knowledge and Experience
high school diploma or equivalent preferred
knowledge of cleaning and sanitation products, techniques and methods
knowledge of cleaning sensitive materials
working knowledge of operating cleaning equipment
physical stamina and mobility including ability to reach, kneel and bend
ability to lift, push and pull required load (usually about 30lbs)
Key Competencies
attention to detail
customer focus
reliability
listening skills
adaptability
planning and organizing
team work
integrity
honesty
high energy levels
Hotel HousekeeperIn addition to general housekeeping tasks the housekeeper duties in a hotel or similar environment will include:clean corridors, lobbies, stairways, elevators and lounges as well as guest roomsorganize work schedule from the room status list, arrivals and departuresdistribute linen, towels and room supplies using wheeled carts or by handrestock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini barreplace dirty linens with clean itemsinspect and turn mattresses regularlystore all dirty laundry in line with company policymonitor guest laundry bagsreplace laundry bags and slipscheck all appliances in rooms are in working orderrealign furniture and amenities according to prescribed layoutrespond to guest queries and requestsrespond to calls for housekeeping problems such as spills, broken glassesdeliver any requested housekeeping items to guest roomsremove room service itemsorganize and restock cart at the end of the shiftensure confidentiality and security of guest roomsfollow all company safety and security proceduresreport any maintenance issues or safety hazardsobserve and report damage of hotel propertyKnowledge and Experiencehigh school diploma or equivalent preferredknowledge of cleaning and sanitation products, techniques and methodsknowledge of cleaning sensitive materialsworking knowledge of operating cleaning equipmentphysical stamina and mobility including ability to reach, kneel and bendability to lift, push and pull required load (usually about 30lbs)Key Competenciesattention to detailcustomer focusreliabilitylistening skillsadaptabilityplanning and organizingteam workintegrityhonestyhigh energy levels
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