Hotel operations are segmented into four divisions: food and beverage, operations and rooms, marketing, and finance. In the hotel business, the staff the guests see or interact with is called the "front of the house" and what guests aren't aware of is called "back of the house." For example, the wait staff of the restaurant is considered front of the house but the kitchen staff is back of the house. In a small hotel, the general manager directly supervises each division. In larger hotels, managers and directors are responsible for their divisions. The directors report to the managers and the managers to the general manager.
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