As spoken yesterday, pls pay attention to the process below and call me if you have any doubts.
1. ASP order parts with Long ETD or no ETD update from HQ
a. Pls refer to Alan C’s email on daily WIP update. Open the file and check if your ASP PO can not be fulfilled with Long ETD cases.
b. If yes, pls check with distributor/retailers for the stock availability (same model) and transfer the SKU to ASP for same model FRU replacement.
c. After swap, defective device has to return to distributor (with box & accessories) so that distributor can apply RTV to HQ for CN.
d. In the situation if Distributor/Retailers do not have any SKU for same model swap, CSM is allowed to approve for model upgrading after liaising with both distributor and customer. Example: No ETD for M7 MB and no SKU upon distributor confirmation, CSM can propose to swap with other model like M8 or Desire series provided distributor stock is available. HQ will CN to distributor with the propose substitute model upon receiving the old device. Pls remember to follow the process of the attached email by filling up the form when apply for the RMA number.