When we refused to pay import tax, DHL had to contact shipper and ask if shipper could do DDP, but shipper rejected too.
DHL also suggested returning the shipment to Thailand; they sent shipper a “return request letter” and asked shipper to fill in.
However, shipper has not yet feedback.
Could you please push shipper to fill in the letter and send it to DHL Thailand?
I still keep tracing with DHL VN but everything depends on shipper.