Thank you for bringing your concerns to our attention. We appreciate it when our customers make us aware of their perception of the manner in which they were treated while in our business. We realize that it is because of your help and others like you that we are able to provide services to families.
As I mentioned to you during our conversation, I sincerely apologize for your unprofessional experience. We will review your concerns with our employee along with our expectations to you as a customer.
I have also enclosed some literature for you to review regarding volunteers and membership. After you have reviewed, please call us with any questions. We need you as a volunteer and as a member.