Management and organization
The first and most important pillar of knowledge management is
the commitment at the highest levels of management. This commitment is
absolutely essential to the success of any knowledge management initiative.
Without such commitment, knowledge management initiatives are bound
to fail. Sustained efforts to manage knowledge must permeate the entire
organization, from the head of the organization down to the rank and file.
It is also essential that managers promote appropriate behaviors among
employees by setting the example.