Target PriceSchedulingTarget PriceSales
Order Entry
Target Price
Post-Sales Servicesc
Target Price
Collecting Cash and Receivables
Target Price
Packaging and Shipping
Cellular Manufacturingb
Billing
Customer
Support
Activitiesa
Purchasing
Production
Planning
Exhibit 16-1 Order-Fulfillment Value Stream—Allen AutoParts
aMoving materials, quality management, engineering, setting up equipment, maintenance, etc. bCutting, drilling and insertion, assembly, and finishing. cCustomer complaints, field repairs, warranty services, etc.