As a part of second year internship in Welcome Department at W Bangkok in order to gain practical knowledge in the field of operation. Doing this internship report help me to enhance my knowledge the work into the attitude of welcome desk agent. I am doing undergo many experience relate with my internship purpose. Through this internship I come to know about the working process of Front Office department in overall. The source of my information for the preparation of this report also includes the written notes, literature on banking and verbal discussion with staff members and senior supervisor.
The information contained in the report is based on my personal observation and experience, practical working and interview with staff during my internship training. I believed that this report would serve as a ready reckoned document for student and for those who interest in working in Front Office Department in the future.