Dear Carol,
Regarding below email, as per the conversation with Xiao Guichuan who already left your company. Hence, could you please assist to handle this caused instead of him. First of all, we’d like to inform you that we have necessity to change your cartons (they are quite ruined as per attached file) to be our new cartons in order to easy to declare with customs of both.
By the way, another docs we will expedite sending you to check rightness soon once all available.
Please kindly be aware of and understand us on this.