Most of the technology adopted by the branches (and agents) was not guided by a strategic planning. As a manager commented they are adopted on a “need to survive basis”. This makes it evident that ‘catching up’ with technology is a common practice instead of outlining a strategy towards Most of the technology adopted by the branches (and agents) was not guided by a strategic planning. As a manager commented they are adopted on a “need to survive basis”. This makes it evident that ‘catching up’ with technology is a common practice instead of outlining a strategy towards.