• provide conditions and good group processes for people to work together.
• provide resources of time, the scarcest commodity of all.
• insist that people and the system learn from experience, frequently.
• offer unequivocal support—people know the leader is there for them.
• keep the bureaucracy at bay, creating oases (or bunkers) where people are less
encumbered by senseless demands for reports and administrivia.
• play defense with other leaders who want to take back control, who are critical
that people have been given too much freedom.
• reflect back to people on a regular basis how they’re doing, what they’re
accomplishing, how far they’ve journeyed.
• work with people to develop relevant measures of progress to make their
achievements visible.
• value conviviality and esprit de corps—not false rah‐rah activities, but the spirit
that arises in any group that accomplishes difficult work together.