The effectiveness of MOM’s performance management and recognition structure is measured via the OCS, and by proxy, through exit interviews.
In the 2009 OCS, we hit a record-high participation rate of 94% (as compared to 89% in 2008). Our engagement scores also improved from 64% in 2008 to 82% in 2009. It shows a strong sense of pride and overall high employee satisfaction in MOM.
Nonetheless, an annual review is conducted to ensure that the rewards and recognition framework, designed to motivate and reward staff, remains competitive.