Various researchers have also reported that the failure of most systems to achieve
their objectives should not be attributed only to technical reasons but mainly to
psychological and organizational issues that were not dealt with during the phases of
IT/IS design, development and application (Garrity and Sanders, 1998; Franklin et al.,
1992; Markus and Keil, 1994). Moreover, when a system is also examined by its
socio-technical dimension, then humans and tasks fulfilled by them with the help of
technology are taken into consideration, too. The influence created by information
systems on users should constitute a considerable dimension at every success
measurement of information systems. The approach for information systems
evaluation based on users’ satisfaction emphasizes on the importance of the
perception that a user creates in relation to the quality of system and information
obtained, but not on its technical quality (Ives et al. 1983).
Generally, success measurement models depending on user satisfaction have also
been disapproved of to some extent. For instance, Goodhue and Thompson (1995)
suggested that an increase in output due to system usage does not produce an increase in
user satisfaction. This provokes an issue, as end-user satisfaction is studied as a
supplementary factor of the success of IT. Sethi and King (1998) claim that user
information processing leading to attitude formation may not always be attribute-based.