client to hear everything before the conclusion. The summary should be a concise statement of the most important elements of your analysis, including a clear statement of your major recommendations. A table of contents should be provided, so your client can see at a glance where the analysis is going. Headings and subheadings allow the client to move through an analysis much more quickly. Headings should approximately correspond to the steps in the rationalist mode. Diagrams, graphs, and tables can be very useful for illustrating, summarizing, and emphasizing information.