We regret that the deduction has been make. Please remember to revise the invoice next time.
Besides, we’ve informed by our finance department that the lounges are sending lots of billing document to us. As all visit records via Lounge Gateway device can be found in our system, therefore no device receipt is needed.
Moving forward, please send us invoice, visit log sheet and manual vouchers only. Attached please find visit log sheet.
Please let us know if you have any question.