Insufficient information in warranty claim for the Factory to determine a defect or root cause. Please provide additional explanation of the defect or failure (to the best of your ability). Include all/any diagnostic steps, results, and solutions used to determine the defective part.
If this claim has been approved and you believe an adjustment is required for Labor/Diagnostic/Parts/Other Credits, please perform the Adjust Credit process detailed in the User's Guide. Claim will be reviewed for possible reconsideration
________________________________________
If this claim was returned, please act upon all processor questions in the Comments section and/or system messages (please click on the Display Messages button under the Actions section in JDWS), revise and resubmit the claim
________________________________________
If this claim was rejected, please see the above reasons as to why this claim was rejected. Please review the referenced section(s) of the WAM/SAM/Warranty Statement for policy clarification. If further explanation is required, please discuss with your Company customer support representative.